There is no lack of choices when it comes to selecting a pool company to build with. Many follow a similar process, have comparable designs, and use the same products and contractors. The biggest difference really comes down to customer service – and for good reason! This is the part of the designing and building process where you, as the customer, will be impacted the most. When you look back on your pool building experience, will it be a happy and exciting memory or once recalled with frustration and anxiety?

At Aquavisions, we feel strongly and care deeply about our customers’ experience. While certainly there is work to be done and decisions to be made during the pool designing and building process, it doesn’t have to be stressful. When you work with a pool company that places their customer service at the top of everything they do, you will know the difference right from the start! Keep reading to learn why partnering with a pool company that has a trusted reputation and exemplary track record for customer service will be the most important decision you make.

Immediate Peace of Mind

When you’re working with a pool company that intimately cares about your home, your project, and your satisfaction, you’ll know the difference from the start! Communication will be professional, easy, and polite. Ideas will flow together seamlessly. And you’ll enjoy interfacing with your team. Simply put, it won’t feel like work! It will be an exciting project where everyone is working toward the same goal, and where everyone is equally invested in an excellent outcome.

Providing Solutions Before the Problem Exists

What’s better than finding a solution once a problem arises? Having a solution ready to go that prevents a problem from ever happening! A top-quality, experienced pool company that is dedicated to customer service will be aware of potential problems, setbacks, and roadblocks that commonly arise. Virtually nothing catches them off guard and even a unique circumstance will be quickly addressed with confidence. Best of all, when a pool company really cares about customer service, they learn to think like the customer and interpret their needs. This means they can make suggestions and provide direction without you having to specifically ask for it!

Pays for Itself Over and Over

Cost along should not be the determining factor for why you choose your pool company. Sure, it can play a role, but look at the bigger picture. A little cost savings, in the beginning, can yield far more costly “fixes” down the road if you work with a company that doesn’t share your vision or values. Additionally, what is your peace of mind worth? If you’re left feeling like you constantly have to double-check their work, follow-up on conversations, and find solutions to complicated problems, you will invest much more time in the overall process. Time is money, and yours is worth not having to worry!

Long-Term Trust and Security

And finally, there’s immense long-term security and satisfaction to working with a pool company that is known to deliver excellent customer service – not just while you’re actively building but for the entire lifetime of your pool. They value every customer as a long-term relationship and treat them as such, keeping them engaged and satisfied at every level of the process. After all, these companies know that a happy customer is the best marketing money can’t buy!

If you’re on the journey to begin exploring your options for a swimming pool, be sure to place customer service at the top of your must-have list when talking with pool companies. Keep this a focus with every initial conversation you have, ask customer service-related questions, and always ask to speak with previous customers. This will paint a clear and accurate picture of what you can expect to experience when you build with this pool company. When you base your decision off of the pool company that has the most satisfied customers, in addition to the best-looking and top-quality product, you can feel confident knowing you’re in good hands and the journey will be made as smooth as possible.

Ready to learn more about what it takes to build a custom gunite swimming pool? Start here!